Delivery

Kids n More will deliver to any address in Australia, using Australia Post. You can have your purchase sent to you, or purchase a gift for a friend and have it sent straight to them. Our postage rates are calculated by Australia Post and we only charge cost, so you don't have to worry about paying flat fees or any extra packing and handling fees. We only charge you what it costs us to send. Shipping methods avaliable are standard and express shippping. Please note that some items, due to their nature, ship using a courier and do cost more to ship. This will be noted in the product descriptions.

Product Avaliability

Some items are not kept in our Melbourne supply centre and so not all items are avaliable to be dispatched on the day they are ordered. All products (unless specified in the product description) will be shipped within three business days of ordering, and many sooner.

If your order contains more than one product, and some of them cannot be shipped straight away, you have the option of having the entire order shipped once all products are avaliable or having the avaliable products sent and the remaining one(s) when it becomes avaliable. You will not be charged any extra shipping cost.

Disclaimer

While we believe that we have parterned with excellent delivery partners and suppliers, despite our best efforts there may be times when parcels or products are delayed in the delivery process. We will always endeavour to work closely with our partners to ensure prompt delivery of your order.

All items purchased from Kids n More are made pursuant to a shipment contract. This means that the risk of loss/damage for all purchases pass to you upon our delivery to Australia Post. If you wish to insure your order, this can be arranged for a small extra cost. Please mention this in your order comments.

Refund and Exchange Policy

Kids n More understands that shopping over the internet is different from being able to pick and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase, you may return/exchange the item/s under the following conditions:

The following conditions apply to products that are returned for refund or exchange:

Apart from returns for damaged products, all products must be returned to Kids n More in a saleable condition. It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. All returned products will be assessed to verify the nature of the return. Products must be returned in original condition (unless damaged on reciept) packaging intact within 21 days of purchase. Please enclose a copy of your reciept and the return form.

When a product is returned to us, Kids n More offer a cash refund, money order or gift voucher, depending on the method of purchase. If you recieve the wrong or a damaged product, both the product and delivery costs will be refunded. However, if you simply no longer want the product only the product costs can be refunded. Our return policy does not apply if the product(s) have been used, worn, soiled or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. It is suggested that you insure your return package as Kids n More cannot be held responsible for any product lost/damaged in the post.

Some products are not returnable unless faulty. In this case this will be stated with the product purchase information. This type of sale is considered final. Such products include undergarments, CDs, Videos and DVDs.

Exchanges

Kids n More are happy to exchange the product if you are not happy with your purchase. To complete the exchange, include the product name, type (if different types), amount and cost of the new items you are ordering on the Returns Form. If there are a difference in the cost of the initial order and the exchange, please indicate how we should refund or charge you.