Welcome to the Kids n More Shop! We hope you enjoy your time here - if it is your first time using online shopping or are not sure how it all works, don't worry, we have created this walk through of the shop for you. Kids n More uses 128 bit SSL secure server protection for your credit card details, to make shopping with us a safe and enjoyable experience.

If you need further assistance, or would like to phone or fax your order to us, please don't hesitate to contact us.

Phone and Fax Orders

Phone: (03) 8711 3839
Fax:     (03) 8711 3122

To fax your order, simply complete the online order process but don't press the final confirmation button. Instead, print out your order form and fax it to the above number.

How to Find What You're Looking For

To make it easier to find what you're looking for, all products in the shop are divided into categories. To browse through the store, simply click on the type of product that interests you under the 'Categories' menu - up the top left of your screen. Some of these also contain sub categories, and this indicated by an arrow (->) next to the top level category. To view the products in each category, just select the product you wish to view and click on its name. The full listing will then be shown, complete with product information and a photograph (if avaliable). If the category listing has sub categories, simply click on the sub category name or image to view the products inside it.

How do I Purchase Something?

When you see something you wish to purchase, simply click on the 'In Cart' button on the bottom of the product description. You will then be taken to a page that gives you the opportunity to update how many of the product you wish to purchase. If you wish to purchase more than one, simply update the figure in the box and click on the 'Update' button. If you wish to remove it from your shopping cart, click to tick the Remove box and then click 'Update'.

If you wish to then continue shopping, just chose 'Continue Shopping' to return to the main page, otherwise click on 'Checkout' to go straight to the payment and delivery pages. Please note if you are not logged in when you add something to your cart, you will have to log in to your account before you can proceed to the checkout pages.

Checkout

If you have previously logged into your account, you will proceed straight to the checkout. However, if you have not logged in or registered previously with Kids n More Shop, you will now be given these options. Once you log in or create an account, your visitors shopping cart will be merged to your members cart, and you will be able to complete the checkout procedure.

On the first checkout page, you will be asked to confirm the shipping address (the default address is the address in your account details). By clicking on 'Change Address' you will be able to send it to another address, or even a friend. You will then be asked to chose your method of shipping. Kids n More Shop offers Australia post regular parcel post or express post, to chose you just click to mark the button next to the option you want.

Directly below this is the comments box. It is here that you enter any comments you have about your order, such as the model or colour you require (if asked to enter this in the product description). After you have entered any comments, just click on the 'Continue' button to move to the next page.

The next page will give you the payment options. Kids n More accept a bank transfer payment (direct deposit), cheques or money orders and credit cards through our secure server. Also on this screen is the option to pay by Gift Voucher. If a gift voucher code has been emailed to you, enter this here and the total will be deducted from your order. When you chose which option you would like to pay with, click on the 'Continue' button. Details of how to pay with your chosen method will appear on the final page.

On the final page, your order details are summerised and you again have the opportunity to change any of them. If you wish to keep a copy of this order, please print this page. An invoice will also be emailed to you at your address in your account details. Please note that your order cannot be shipped until Kids n More Shop recieve payment through your chosen method. If you have any questions or queries, we can be contacted any time on shop@kidsnmore.com.au.

Are My Credit Card Details Safe?

Kids n More uses a secure server to process your credit card payment, which uses the financial industry's standard of 128 SSL encryption. Your credit card details are not stored after payment and the transaction is validated by 'real time processing' so you know instantly if it has been accepted or declined. To make sure you are using SSL, look for the little padlock down the bottom of your browser window and the https:// prompt at the front of the website address.

How Long Will It Take to Get My Order?

Kids n More will despatch all orders within 3 working days of reciept of the order and payment clearing. If for any reason we have a shortage of stock and cannot despatch the order within the timeframe, we will contact you to let you know. You will then be given the option of waiting, or having some of the order shipped now and the rest later.

Disclaimer

Discount coupons and gift vouchers issued by Kids n More cannot be used for discount on sale items or to purchase a gift voucher. Gift vouchers bought by customers can be used on sale items, but can not be used to buy subsequent vouchers.